What payments do you accept?
We take paypal for international orders. For Chile we also take bank deposit.
When will my order be shipped?
It may take 24/72 hs for your order to be packaged. Personalized jewelry takes 7/10 working days to be ready and delivered.
Do you offer express shipping?
Regular shipping takes 10-15 working days (in some cases it could take up to 20),it does not include tracking or insurance- If you are interested in receiving your order within 3-5 days contact us, we will send you an invoice for express shipping service (prices vary depending on your location).
For Chile, shipping takes 2-5 days depending on location.
What happens if my package gets lost?
In the unlikely event that you don't receive an order, please contact us with an email to email@example.com. A 'correos de chile' (or the postal office that corresponds) investigation will be initiated to make sure we find your package's location so we can send it back to you, it takes 30-60 business days for International Parcels. Vendaval B.A is not responsible for parcels that go missing in the post, and will not replace lost items as this is the responsibility of the postal service. We strongly recommend choosing registered shipping so that you can track your package and be insured.
What is your return policy?
If you notice a product to be faulty contact us through the contact form so that arrangements can be made. We do not accept returns on earrings, broken chains, cracked crystals or pieces with any modifications such as engravings or scratches. We will accept exchanges within a week of you having received the item. All items must be returned in its original conditions and with labels. We will not accept returns for changes of mind, or any other reason other than a faulty piece.